Our client based in Newark is one of the UK's leading barcode solution providers, distributing barcode scanners, barcode readers, label printers, plastic card printers, EPOS systems and self-adhesive labels on a global basis.
The are currently recruiting for a Technical Support Administrator to join their growing organisation on a full time permanent basis and candidates must be fluent in English and French.
The hours of work will be 8.5 hour shifts in-between the hours of 5:30am - 10:00pm (French speaking usually finish by 8pm) and the rota is normally scheduled between 4-6 weeks in advance.
Occasional weekend work is also involved, usually 1 in every 3-4 weeks and never Saturday and Sunday together.
Duties of the role will include:-
- Providing a first point of contact for all support queries received by the help desk
- Ensuring that all reported incidents are logged and an initial diagnosis undertaken
- Providing clear and accurate details to level 2 support on all escalated incidents
- Ensuring that incidents logged receive a response within 30 minutes of receipt
- Collecting feedback from end users via outbound calls when required
- Providing 95% availability within IT systems to answer inbound phone calls
- To answer any assigned inbound telephone call upon receipt of your allocated station
- To log all telephone calls within the in house IT systems
- Monitoring emails and ensuring all inbound queries receive a response within 1 hour
We are looking for candidates who are:
- Able to solve problems quickly and efficiently
- Able to deliver high standards of customer service
- Committed to personal development
- Flexible approach to working hours
- Clear telephone manner
- Good written & verbal communication
- Computer literate - working knowledge of MS Office including Excel, Word & Outlook
The annual salary is £17,600 per annum which comes with 28 days holidays (bank holidays are worked). Our client also offers NVQ courses and language sessions for those who wish to upskill and develop further.
Please send your CV in the first instance or call the Lincoln Office today on 01522 551910 for further information.
This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.
Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.
This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.
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