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Location: Newark, Nottinghamshire
Salary: £17600 - £18000 per annum
Posted: about 1 month ago
Contract Type: Permanent
Industry: Office Support
Contact Name: Ellie Uttley

Technical Support Administrator - Bi- Lingual - French/Spanish

Job Description

My client buys barcode scanners, barcode readers, label printers, plastic card printers, EPOS Systems & Self Adhesive Labels for distribution globally.

My client is also one of the UK's leading barcode solution provider. Our solutions include barcode scanners, barcode readers, label printers, plastic ID card printers, barcode printers, EPOS systems and barcode software and hardware solutions.

They are currently recruiting on a full time and part time basis for customer service facing Technical Support Administrators to join their growing organisation. Candidates must be fluent in either English and French or English and Spanish. Duties will include:

The role covers the normal BAU process of providing a 1st point of contact for all support queries received by the Help desk. All reported incidents are logged and an initial diagnosis undertaken. Where possible the incident is resolved, otherwise detailed information is taken for handover to 2nd level incident support. The two main areas of support are:1. The provision of telephone support for managed mobile services covering both hardware and software support.2. The provision of telephone support for users of 3rd party websites.To support business functions linked to device provisioning and the roll-out of new projects during peak periods. Including, but not limited to City Link, Hermes, TNT Post, Morses Club, NSL, Parcel Force & Royal Mail Group.

Our candidates will be resposible for:

  • Providing first time resolution of all level one incidents
  • Provide clear and concise details to all level two esculated incidents
  • Collection of feedback from end users via outbound calls, when required
  • Accountable for answering any assigned inbound telephone call upon receipt at your allocated station to client SLA target
  • 95% availability within IT systems to answer inbound phone calls
  • To log all telephone calls within in house IT systems(s)
  • Initial diagnosis of incidents
  • Monitor group mailboxes, ensuring all inbound queries receive a response within 1 hour of receipt of e-mail

Also required:

Problem solving, Working knowledge of MS Office products (Excel, Word & Outlook)Driven to deliver high levels of customer service,Familiarity of Wireless, GPRS, GPS, Network & basic software programming Committed to personal development Working knowledge of Service Manger, SRT, SOTI & Web UI approach to working hours Understanding of ITiL principals Clear telephone manner,Working knowledge of Managed Service SLA's & KPI's Good verbal communication skills Experience working in a Technical solutions service desk Good written communication skills Computer literate Attention to detail

Hours of work are 8.5 hours per day, in between the hours of 05:30am and 10pm, with occasional weekends - usually 1 in 4, but never a Saturday and Sunday together.

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This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

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