Location: Croydon, Surrey
Salary: £32000 per annum
Posted: over 1 year ago
Contract Type: Temporary or Contract
Industry: Health & Social Care, Health & Social Care Health & Social Care
Contact Name: Colette Niles

Rent and Income Team Manager - Croydon

Job Description

Our client is one of the largest providers la of supported accommodation services various clients such as young people, clients with a history of homelessness, mental health or substance misuse issues. They aim to help vulnerable people find opportunities to change their lives and futures.

Position Available: Rent and Income Team Manager - Croydon, Housing and Support, Fixed term contract - 7 months, £32kpa, 37.5 hours

Role Purpose:

Meet the Current and Former Customer bad debt targets set each year for the organisation. The Rent and Income Management is responsible for taking an expert role across the organisation in the management and monitoring of the rental income processes. The role will provide on-going and day to day line management, including support and supervision and guidance for the Rent and Income Advisors (R&IA) ensuring they are managing the workload effectively and providing an excellent service to both internal and external stakeholders. To minimise customer rent arrears by implementing the Rental Income Policy and supporting the R&IA's to work on a one to one basis with customers supporting them to pay their rent. To liaise closely with the Housing Benefit department to ensure claims, backdates, overpayments and appeals are processed efficiently


Maximising Rental Income

Meet the Current and Former Customer bad debt targets set each year for the organisation.

Ensure compliance with regard to implementation of the Rental Income Policy and Procedure by the R&IA for all customers including providing regular rental statements, issuing arrears letters and Notices, agreeing repayment plans.

Develop and manage good working relationships with external partners i.e Housing Benefit departments to expedite claims and payments for the organisation. Alongside this to enable appropriate sharing of information and resolution to housing benefit queries or appeals.

Pursue arrears for former customers which may include contacting previous customers to agree a repayment plan, liaising with Debt Recovery agencies or making a claim in the County Court.

Provide accurate and timely reports on performance including but not limited to arrears performance.

Attend the County Court and present cases

Apply for warrants of possession as and when directed by the Service Manager and attend subsequent evictions.

Financial Management

Monitor income and expenditure within set targets and income is maximised

Ensure that financial procedures are maintained at all times in accordance with procedures.

Participate in annual budget preparation and monthly income and expenditure analysis

Other duties

Ensure that all customers are provided with a high quality person centred service

Work along side and supporting colleagues in other areas of the organisation

Produce accurate reports and data as requested and at specified intervals

Produce an annual work plan for team improvement and development that aligns with the organisational values and mission

Ensure that regular team meetings are held and minuted

Ensure working patterns and staffing cover meet the needs of the service

Act in accordance with the aims and implement equality and Diversity Policy and other policies adopted by the Board .

Work flexibly including evening or weekends where required.

Participate in the managers on call system for all projects on a rolling rota basis.

Experience required:

Previous experience of providing managing rent arrears in a social housing setting

Previous experience of managing staff through a performance framework

Experience of managing complex and difficult situations especially in relation to people

Experience of setting targets and taking remedial action where targets are not met

Experience of working within a budgetary framework


Knowledge of best practice in providing welfare benefits and debt advice

A practical understanding of the requirements and reasons for organisations to implement customer involvement

Knowledge of issues currently impacting on the housing and support sector especially in relation to welfare reforms

An understanding of management accounts and budgets


Be able to interpret and disseminate complex data and information to a wide audience
Ability to follow financial procedures and manage budgets
Familiarity with IT applications including databases and financial recording systems

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration.

*Please note the above outlined experience is the 'minimum' first stage criteria for this role, we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.


Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Health&Social Care only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

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