Location: Kingston upon Thames, Surrey
Salary: Up to £12 per hour
Posted: 8 months ago
Contract Type: Temporary or Contract
Industry: Health & Social Care, Health & Social Care
Contact Name: Colette Niles

Housing Advisor - Homelessness (Kingston)

Job Description

Our client provides support to clients with a history of homelessness and other complex needs.

Position Available: Housing Advisor - Homelessness (Kingston) , 9 months with the possibility of going permanent, 36 hours per week, £12 per hour

Role Purpose:

The Housing Crisis Intervention Service (HCIS) is the first point of contact for anyone approaching the company for help with a housing problem or who is homeless.

Working alongside another housing adviser and supervised by the Senior Housing Adviser, who oversees HCIS, this post is responsible for the provision of quality advice covering all relevant housing options. The advice areas surround housing law and welfare benefits. This is provided during a drop-in service in the morning and arranged appointments for complex cases in the afternoon.

The role also involves making referrals to suitable housing opportunities or acting as an advocate where appropriate, with specific focus on working with offenders who require support into housing.


Advice and Advocacy

Provide quality housing information, advice and representation to people who register with the company who are homeless or threatened with homelessness. Responding effectively to any emergency situations, particularly when clients are rough sleeping to ensure appropriate referrals are made to outreach services or accommodation services if available.

Provide advice and support on Welfare Benefits matters. This includes making effective applications, reconsiderations and submissions when attending tribunals on behalf of clients.

Maintain an up-to-date working knowledge of the law and policy and procedures relevant to housing and welfare benefits advice, through training, publications and general research.

Work sympathetically and effectively with clients, some of whom may be experiencing considerable stress, have a mental health or substance misuse diagnosis.

To manage shared caseloads and administration where the tasks include:


To work as part of the team of staff and volunteers and assist with the general office administration, filing, clerical work in co-operation with others. Offering support if required and at all times ensure the quality of service is maintained.

Ensure all client data is collected accurately on the computer case management system and compile statistics including HAPi (Housing Advice Performance Indicators) for the company and its funders.

Complete casework and attend external case reviews to ensure advice is accurate and meets the standards of The Advice Service Alliance Standard so that the company maintains its Advice Quality Standard for housing and welfare benefits advice.

Prepare and maintain up-to-date information resources for clients and external agencies.

To have full awareness of policies and procedures and maintain them in all work activities.

To undertake any other duties commensurate with the grade and in line with the requirements of the post.

Essential requirements

A sound, up-to-date knowledge of housing law and the welfare
benefits system.
Awareness of the causes of homelessness, the housing options open
to homeless people and of the issues involved in working with
homeless clients.
Skills in interviewing clients - absorbing complex information quickly
and accurately and to be able to communicate with clients verbally and
in writing.
Ability to interact with people in a polite, appropriate and professional
manner, including challenging and resolving difficult situations.
Ability to represent clients and negotiate effectively on their behalf with
a range of third parties, including networking or public speaking.
Ability to work under pressure and prioritise own work load effectively
with minimal supervision.

Ability to maintain accurate and detailed administrative systems
including records of case working and monitoring information as
required by standards and external funders.
Ability to work flexibly across the organisation, where necessary, in
order to support the whole staff team and meet the objectives

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration to

*Please note the above outlined experience is the 'minimum' first stage criteria for this role, we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.


Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Health&Social Care only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

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