Our client provides a variety of care and support services for clients with mental health issues and learning disabilities. They aim to help vulnerable people find opportunities to change their lives and futures.
Position Available: Day Services Manager - Learning Disabilities (Bromley), Permanent, £36,330, 37.5 hrs
In this role you will provide leadership, development and direction across your service portfolio, ensuring that the team gives the people with learning disabilities we support the day services they need to lead a good life and achieve the things that are important to them and their families. You will be involved in all areas of people management such as setting expectations and monitoring performance, giving great One to One Meetings and Annual Reviews to ensure deputies, team leaders and staff are demonstrating the skills and attitude needed, maintain their motivation and develop in their future career.
At the same time you will ensure that all the key quality indicators and safety measures are met, that all resources are managed efficiently and effectively and that concerns are followed up swiftly. You will ensure that the service complies with standards and requirements of the organisation, commissioners and regulators and that practice is informed by best practice in the field nationally. You will constantly be looking to improve the quality of service delivered, to innovate and to lead and manage the next steps in development of the services and the changes of thinking, practice, structure and processes required.
Working collaboratively in partnership with the people we support, families, external professionals and internal staff and managers including central services will be key to this role
- Develop a vision for day services in collaboration with key stakeholders and lead the team to deliver. Ensure through good expectation setting, monitoring and managing of performance that all team members are delivering truly person centred support that enables the people we support to lead a good life, grow and develop and have as much power, choice and control over their lives as possible. A key part of this is building and maintaining great relationships built on trust and respect with the people we support and the people important in their lives (families, other staff, external professionals),
- Ensure that people spend their time in day services in ways that give them pleasure and meaning with people they want to have time with, in ways that enable them to contribute and feel valued, be a part of communities that matter to them and help them grow and develop. Reviewing what is being offered, when, how and by who on a regular basis is important - ensuring the views of the people we support, their families and staff in this process is important.
- Work with key stakeholders ( the people we support and their families being a key stakeholder group), on continually developing the way services are delivered so they are cost effective, are in line with contractual obligations and as part of local communities rather than separated from them. Investigate options to partner with local mainstream provision e.g. leisure, educational. Pilot new approaches and evaluate their successes and learning.
- Create an environment that values great practice, hold people accountable for consistently strong performance and encourage the team to move ahead, to innovate and try new things. Create a culture where people learn from mistakes.
- In partnership with the deputies/team leaders ensure the team can balance the needs for safety and risk taking, so that individuals do get the opportunity to experience new things in their lives and achieve their goals and plans and gets support to tackle challenges they face in striving to achieve their goals.
- With the deputies/team leaders ensure people are supported in everyday tasks in a respectful way that meets their individual needs and preferences and enables them to do as much as possible themselves and gives them as much choice, control and involvement as possible - whether it is assistance to eat, wash, dress, get up, make meals, take medication, communicate their needs, work out their money, get in touch with friends, take part in classes, or get out and about.
- Ensure people we support have an effective key worker who knows the person really well (past, present and future aspiration), can facilitate meetings, communicates with key people, ensures the interests and voice of the person are at the heart of plans and decisions, ensure actions are followed up so the individual achieves the outcomes they are looking for.
- Work alongside deputies/team leaders and staff role modelling great practice and supporting them to develop by observing their practice and giving developmental feedback. Coach/mentor new and inexperienced staff and deputies/team leaders to meet the expectations of the service e.g. everyday practice, communications etc. Where standards fall below accepted standards for any staff or where there are other complaints and concerns, ensure action is taken swiftly.
- Ensure all staff are recruited that best meet the needs of the people supported and the service, that they are well inducted to their role, and that the probation period is managed effectively.
- Ensure all the person centred plans and other records relating to people are accurate, up to date, use respectful language and allow people to see what progress is being made against goals Track areas of concern (e.g. health) and take action. Ensure staff are coached in this area as required.
- Support people to have their own voice heard wherever possible and where needed speak up for them (advocate for them) and their interests e.g. when out and about, with other professionals, within the team. Consistently look to find ways to ensure people have as much power and control over their lives as possible.
- Ensure all organisation policies and specific agreed ways of working in the service are followed e.g. that specific support plans are being followed up, that medication processes are being adhered to, that money is managed effectively, that health and safety practices are carried out. Have robust auditing and quality checking processes in place.
- Ensure that all the key quality indicators and safety measures are met and that audits are carried out as required. It is key that at all time the service complies with standards and requirements of the organisation, commissioners and regulators. At all times the manager needs to ensure contractual obligations are being met.
- Ensure that all resources are managed efficiently and effectively and that concerns are followed up swiftly. Manage the existing budget effectively and with the Service Manager develop budgets for the year coming that will support new developments. Ensure that the staffing rota meets the needs of the people being supported and that staff are well matched to specific activities and individuals. Ensure agency spend is kept to a minimum.
Able to role model great practice with people with learning disabilities and communicate effectively with the people we support in ways that work for them
An inspirational leader, able to engage and motivate others to achieve great performance, to build their confidence to try new things and change established patterns of behaviour. Able to build a positive and empowering culture that supports high performance standards and quality of service delivery.
A people person who is able to build and maintain highly effective working relationships with others.- people we support, families, colleagues, external professionals
Able to organise self and others to get things done in a busy challenging environment - high attention to detail to ensure the small things are done right
Able to manage a budget, staff rotas and other resources effectively
An engaging communicator (written and verbal) - a good listener, someone who can communicates well with different kinds of people and can get their ideas across and is able to record information respectfully, briefly and accurately.
Able to have the tough conversations needed about performance and make the difficult decisions needed to ensure the success of the service.
Knowledge of social care and key issues for support of people with learning disabilities e.g. registration, positive risk taking, safeguarding, decision making, person centred approaches, self advocacy and advocacy, positive behaviour support, the importance of family involvement, quality monitoring
Supporting people with learning disabilities, including people with complex needs in day, residential or respite services and enabling them to be a real part of their own communities.
People management and leadership experience particularly in a time of change.
Experience of improving the quality of service provision and involving internal and external stakeholders to achieve this.
Developing strong relationships with individuals, their families, staff and others built on trust and respect
Enabling people with learning disabilities to take positive risks in their lives
How to apply:
If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration.
*Please note the above outlined experience is the 'minimum' first stage criteria for this role, we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.
Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Health&Social Care only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.
Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.
This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.