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Location: Peterborough, Cambridgeshire
Salary: £21000 per annum
Posted: 16 days ago
Contract Type: Permanent
Industry: Office Support
Contact Name: Ian Everett

Customer Services Team Leader

Job Description

Position Customer Services Team Leader (Peterborough)

Location Peterborough

Salary £21K plus pension, health (after qualifying) plus 21 days holiday rising with service

Ref IE 56947

A leading 3PL business, recognised as one of the top 10 in the UK, has an immediate opening for an experienced Customer Services Team Leader to join the team on a full time, permanent basis in the Peterborough region.

The role requires an exceptional candidate, experienced within the warehousing and transport sector who has a real customer service focus. Not only will you deliver to and exceed your customers expectations but you will also be fully involved in continuous improvement; you will naturally find ways of improving the service, how relationships (both internal and external) can be made stronger and how processes can be implemented to make the operation more efficient and the customer service experience an exceptional one. Management, preparation and delivery of key KPI data will be expected as will the participation in client review meetings. It is essential that you can fully engage at all levels of the operation, driving the customer service message throughout the business.

The role would suit an individual who is experienced within customer services and who possesses team management skills, who enjoys relationship building, problem solving, and who is genuinely passionate about the whole customer experience. You will react professionally, efficiently and with a sense of urgency.

The remit of this opportunity is wide and varied and to exceed you will have an ability to achieve results through effective communication and have personal drive to want to develop your career professionally. A likeable, straight-forward, honest individual with a diplomatic approach to make necessary changes for the good of the team and business will be required.

This is an exceptional opportunity to be part of a hugely successful, financially stable and expanding 3PL business where there is genuine opportunity for career advancement.

For immediate consideration, send your CV without delay!

#weareBRG

This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.