Our client based in Lincoln is looking for an Out of Hours Customer Service Advisor to join their team as soon as possible to assist with an upcoming project.
We are currently recruiting for a 25 hour per week contract on a temporary on going basis in which hours will vary and will fall within the timescales below:-
- Monday to Friday 5:30pm - Midnight
- Saturday & Sunday 8:00am - Midnight
This is a telephony role and will cover services that include communication from the public for District Councils, Emergency Children and Adult Care and therefore the nature of the calls may be sensitive.
Duties of the role will include:-
- Providing an exceptional customer service experience to all customers that contact the customer service centre regardless of their contact method
- Gathering information from customers and recording accurately on the appropriate IT system
- Ensure all customers are dealt with courteously and fairly
- Identify and prioritise urgent contacts and respond appropriately without delay
- Control all customer contact to ensure all relevant information is obtained in the most time efficient manner, whilst showing empathy and understanding customer concerns
In order to be considered for the role you will have previous office administration and customer service experience, be computer literate and able to use Microsoft Office programs such as Word and Excel, be flexible and reliable to cover the shifts that you are given and will be able to start work immediately.
Please send your CV in the first instance or call Barker Ross Lincoln on 01522 551910 for further information.
This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.
Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.
This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.
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