Location: Lambeth, London
Salary: £24000 per annum
Posted: about 1 year ago
Contract Type: Permanent
Industry: Health & Social Care, Health & Social Care Health & Social Care
Contact Name: Colette Niles

Resettlement Worker

Job Description

Our client is one of the largest providers la of supported accommodation services various clients such as young people, clients with a history of homelessness, mental health or substance misuse issues. They aim to help vulnerable people find opportunities to change their lives and futures.


Position Available: Resettlement Worker - Stockwell, £24k, 37.5 hrs per week, Permanent

Overall Aim

  • To identify appropriate move on routes for all customers and provide practical support and guidance to help customers move on positively from the service.
  • To appropriately challenge unrealistic move on expectations of customers.
  • To work closely with support workers to ensure that an effective resettlement service is provided to customers.

Key Responsibilities

  • To promote a variety of move on options in a variety of methods to customers including one to one contact, work shop sessions or drop-ins.
  • To build up links and maintain contacts with external agencies.
  • To build up and maintain a range of move-on resources to both independent and supported accommodation.
  • To develop and provide life-skills training to customers.
  • To build up good working relationships with Local Authority Housing Departments, Benefits Agency and Housing Benefit Offices in the areas to which customers are moving.
  • To explain fully to customers the financial and social implications of moving-on.
  • To provide practical assistance with all aspects of the move, including applying for grants, liaison with utility providers etc.
  • To accompany customers when viewing property and where appropriate to liase with the housing agency on their tenancy support needs.
  • To encourage the use of recreational, educational and vocational facilities and to assist customers in employment opportunities.
  • To physically assist customers with the move into their new accommodation.
  • To provide planned support after the move to ensure that practical problems are resolved at the earliest opportunity.
  • To keep accurate records and update as appropriate including statistical information.
  • To ensure that all Housing + Support's policies and procedures are adhered to including financial procedures.
  • To ensure that customers are able to participate in all areas of service delivery and that all services are accessible and relevant to their needs.
  • To promote customer participation by providing information, advice and choices to enable individuals to participate more fully in daily decisions relating to them.
  • To assist customers in providing feedback on services through customers' and users' meetings, complaints, suggestions and use of questionnaires.
  • To be accessible and responsive at all times to customers' questions, concerns and requests for information.
  • To ensure that Equal Opportunities policy and procedures are actively promoted in all areas of work and that services are relevant and accessible to all individuals.

Housing Management

  • To ensure that all voids are advertised and lettings made promptly.
  • To support customers to pay their service charges, including providing advice on benefits and debt management. To ensure that all Housing benefit claims are in payment and promptly deal with any housing benefit issues.
  • To be accessible and responsive at all times to customers' concerns and requests for information.
  • To support and advise customers on matters relating to their occupancy agreements.
  • To deal with breaches of occupancy agreements sensitively and efficiently, in accordance with warnings and appeal procedure.
  • To actively promote customer involvement at all times.
  • To respond in a proactive manner to customer and neighbour disputes.
  • To produce monitoring records including rent, supporting people monitoring information and CORE reports.
  • To report repairs and maintenance in accordance with policy and procedure.

Role Experience, Knowledge and Skills Profile

  • Experience of working with single homeless people and helping them move on to more independent accommodation.
  • Experience of providing advice, information and support.
  • Knowledge and understanding of the issues facing single homeless people.
  • Knowledge of the move on resources available to the client group.
  • Understanding of issues of alcohol and drug misuse.
  • Knowledge of and commitment to Equal Opportunities.
  • Effective communication skills.
  • Ability to write clear reports and letters.
  • Effective assessment skills.
  • Ability to work on own initiative and as part of a team.
  • To be able to participate in emergency on-call rota.
  • Willingness to work flexibly in response to changing organisational requirements
  • The ability to work occasional evenings/weekends

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration.

*Please note the above outlined experience is the 'minimum' first stage criteria for this role, we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.




Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Health&Social Care only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

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