Location: Hounslow, London
Salary: £31000 - £32000 per annum
Posted: 6 months ago
Contract Type: Permanent
Industry: Health & Social Care
Contact Name: Colette Niles

Service Manager - Substance Misuse (Hounslow)

Job Description

Our client is one of the largest providers of support services to clients such as young people, clients with a history of homelessness, mental health or substance misuse issues. They aim to help vulnerable people find opportunities to change their lives and futures.

Position Available: Service Manager - Substance Misuse (Hounslow), 37.5 hours per week, Permanent, £31,604pa

Role Purpose:

To lead and direct the provision of high-quality community treatment services in Hounslow.

To ensure that the treatment approaches and interventions are appropriate, innovative and fully meet the needs of clients, the organisation and commissioners.

To cultivate an empowered, well informed team to deliver responsive and innovative support to individuals accessing community services.

To form and maintain constructive partnership working with lead providers (CNWL)


Service Delivery & Operational Standards

  1. To assist in the preparation of Phoenix Futures Business Plans for the management and development of the Service.
  2. To identify and develop relevant opportunities consistent with the Phoenix Futures Corporate Plan.
  3. To assist in the negotiation of contracts and securing of funding to provide services within the community.
  4. To lead on delivery and development of the psychosocial model within ARC Hounslow
  5. To undertake direct work with clients, consultancy or training, where appropriate.
  6. To represent Phoenix Futures on relevant outside bodies.
  7. To participate in Phoenix Futures corporate activities, where appropriate.
  8. To ensure that the treatment approaches, models and interventions are appropriate, innovative and fully meet the needs of both service, commissioners and Phoenix Futures.
  9. To ensure that service aims, objectives and business plans are in place and that these are reflected in individual work plans
  10. To ensure effective implementation of Phoenix Futures Customer Relationship Management Strategy and Service User Involvement strategies
  11. To take a lead role in developing the service within the regional community and localism agendas
  12. To lead on developing the service focus on families and safeguarding
  13. To lead the staff of the service to achieve the highest professional standards and ensure compliance with Phoenix Futures policies and procedures.
  14. To liaise effectively with relevant staff in Phoenix Futures Central Office to ensure the consistent management of resources within corporate policies and procedures.
  15. To ensure that the service complies with internal quality standards, external regulatory, NICE guidance and health and safety requirements
  16. To ensure that the service is contract compliant (where applicable) and delivers the best possible service to our customers and clients
  17. To identify service gaps and areas of underperformance and ensure that these are addressed

People Management

  1. To ensure clarity of management function within the service
  2. To ensure effective recruitment, retention, motivation and performance management of all staff and volunteers within the service
  3. To identify individual and team training / development needs to meet service delivery requirements and ensure staff can maximise their potential in their careers with Phoenix Futures
  4. To comply with all organisational policies including grievance, disciplinary, sickness absence, health and safety, child protection and vulnerable adults and ensure that these are followed by your direct reports
  5. To ensure effective dissemination of information to staff
  6. To ensure effective team functioning and promote good working relationships

Experience required:

  1. Demonstrable skills in assertively leading and managing a team
  2. Relevant experience of work in the field of substance misuse
  3. Experience of setting and managing budgets and of risk management processes
  4. Demonstrable experience of successful partnership working and multi-agency liaison
  5. Knowledge & awareness of NDTMS
  6. Detailed understanding and experience of Safeguarding Policy and Procedures (Both Adult and Children)
  7. Keen understanding of the recovery agenda
  8. Ability to record and report information effectively in adherence to data compliance.
  9. Ability to interpret data to inform workplans and strategy
  10. Understanding and awareness of substance misuse treatment in the criminal justice, young people and adult community setting

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration.

*Please note the above outlined experience is the 'minimum' first stage criteria for this role, we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.


Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Health&Social Care only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

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