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Location: Corby
Salary: £40000 - £45000 per annum + plus benefits
Posted: 15 days ago
Contract Type: Permanent
Industry: Technical
Contact Name: Russ Malin

Service Manager

Job Description

We are working alongside a leading independent supplier of monitoring and test equipment who are looking to recruit a Service Manager.

Following a successful training period, you will improve all aspects of aftersales service offering to a range of UK and European customers.

Although the role is predominantly office based you will undertake a number of service calls on-site at customer sites throughout the UK. As such, being located within a commutable distance to our head office in south Leicestershire would be desirable.

Key responsibilities

  • Improve all aspect of the company aftersales service offering.
  • Control service/aftersales documentation, procedures and processes
  • Oversee control or warehouse goods in - goods out.
  • Improve after sales workflow processes from order receipt through to delivery, installation.
  • Increase customer satisfaction and retention.
  • Further develop service and aftersales team to include recruitment of service personnel.
  • Set up and maintaining a service ticket desk system
  • Undertake circa 5-8 service visits per month
  • Increase overall service revenues and maintain minimum profit margins.
  • Service sales visits to customers to up-sell products and after sales services.
  • Maintaining customer relationships with new and old customers and improving response and delivery times
  • Updating service methods to improve overall efficiency
  • Resolve any service problems and customer complaints
  • Create and present regular reports to management/sales team

The Candidate

  • You will have experience of similar technical Field Service Management work and, ideally, knowledge of equipment calibration, software updates, repairs & maintenance.
  • Experience in data acquisition systems, basic networking, DC & AC power supplies would also be advantages.
  • Educated to HNC/HND, Degree level or other industry-recognized training would also be desirable.
  • A full UK driving licence.
  • Proficient in the use of MS Office applications with a good overall knowledge of IT equipment.

The Benefits

  • We offer a competitive salary subject to your experience.
  • We include 25 days paid holiday plus public holidays, pension scheme, quarterly performance incentives, private healthcare & insurance cover (when on company business), a mobile phone, Dell laptop computer, company credit card for travel expenses such as hotels & flights, a per-diem day rate for refreshments and meals when on company business.
  • Mileage will be paid at standard rates for the use and provision of your own car and reimbursed against approved trip reports & claims.
  • Training will be part at our offices and part on-site.
  • Further equipment training would also be provided in the USA after an initial 12-24 Months of service

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