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Location: Leicestershire
Salary: £35000 - £43000 per annum + plus excellent benefits
Posted: 26 days ago
Contract Type: Permanent
Industry: Technical
Contact Name: Russ Malin

Service Engineer

Job Description

We are working alongside a leading independent supplier of monitoring and test equipment who are looking to recruit a Service Engineer.

Following a successful training period, you will perform on-site equipment service, upgrades, maintenance, iso calibration, and troubleshooting on a range of specialist test and research equipment to both our UK and European customers.

Although the role is predominantly on-site at customer sites you will also have some monthly office-based activities as part of your responsibilities. As such being located within a commutable distance to our head office in south Leicestershire would be desirable.

Key responsibilities

  • Visiting customer sites in both the UK and mainland Europe to undertake routine equipment service, system calibration, and software updates.
  • Installation & configuration of exchange parts as well as system upgrades.
  • Completion of service reports by hand, tablet, and or laptop PC.
  • Due to the location of some of our customers, there is a requirement to stay away from home when not in the office depending on the ultimate customer location and nature of the service works. This could range from a single night to four nights a week and would vary on a per-customer / per job basis.
  • Provide a consistently high standard of customer service in both written, on-site presence, and verbal form.
  • To include telephone and email customer support along with troubleshooting and/or further assistance as necessary.

The Candidate

  • You will have experience of similar technical Field Service work and knowledge of equipment calibration, software updates, repairs & maintenance.
  • Experience in data acquisition systems, basic networking, DC & AC power supplies would also be advantages.
  • Educated to HNC/HND, Degree level or other industry-recognized training would also be desirable.
  • A full UK driving licence.
  • Proficient in the use of MS Office applications with a good overall knowledge of IT equipment.

The Benefits

  • We offer a competitive salary subject to your experience.
  • We include 25 days paid holiday plus public holidays, pension scheme, quarterly performance incentives, private healthcare & insurance cover (when on company business), a mobile phone, Dell laptop computer, company credit card for travel expenses such as hotels & flights, a per-diem day rate for refreshments and meals when on company business.
  • Mileage will be paid at standard rates for the use and provision of your own car and reimbursed against approved trip reports & claims.
  • Training will be part at our offices and part on-site.
  • Further equipment training would also be provided in the USA after an initial 12-24 Months of service

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