Location: Newham, London
Salary: £21000 - £22000 per annum + pension, paid half term holiday
Posted: 6 months ago
Contract Type: Permanent
Industry: Office Support, Office Support Office Support Office Support
Contact Name: George Lumor

School Help Desk Operator

Job Description

Helpdesk Operator

Location: East London School

Salary: £22,000

Hours: 37.5 hours per week

Purpose of Role

Responsible for taking and logging calls to the Help Desk, managing the input of data and generally assisting the Contract Manager in the administration of the contract. Also, to ensure excellent client and customer relations. To prepare monthly reports and manage QFM.


Main daily activities

  • Help Desk duties, including answering the phone, logging calls, reporting to site teams & ensuring jobs are closed within the KPI's.
  • Assisting reports are correct and produced on time in line with the Contract.
  • Managing the calendar for reports due with assistance of Contracts Manager.
  • To answer general correspondence and to produce documentation, i.e. letters, policies, schemes of work etc. using appropriate available technology.
  • To ensure the Helpdesk mailbox is managed and all jobs are logged accurately onto QFM.
  • To produce a database of standard procedures and letter files to ensure school wide consistency.
  • To ensure an effective file management system on the shared drive including the transfer of redundant files to disk and to maintain a log of files so retained.
  • To liaise with external agencies where appropriate.
  • To ensure all PPM and remedial works are logged onto QFM.
  • Logging and liaising with third party requests for booking school facilities.
  • Dealing with general enquiries and complaints from school staff, stakeholders etc.
  • Logging and liaising with third party requests for booking school facilities.
  • In conjunction with the Helpdesk Operator, to produce performance monitoring data from the Help Desk.
  • Keeping an up-to-date shared office calendar, including arranging meetings, hospitality and events.
  • Managing all HR information and passing to the relevant departments
  • Assisting the Contracts Manager in: o Producing reports

Skills Required

  • Excellent organisation skills and attention to detail is required
  • Decision making and problem solving
  • Commitment to Customer Service
  • Team working
  • Outstanding written and oral communication is required
  • To be able to demonstrate the behaviours required as outlined in the Living the Values section of the booklet.

If you feel you would be able to contribute positively to the North London Schools Contract, please apply with an up-to-date CV and cover letter to by 13th November 2020.

If you require any further details about the position, please contact George on 07432157726 or email


Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Recruitment only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

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