Location: Redbridge, London
Salary: Up to £11.71 per hour
Posted: 9 months ago
Contract Type: Temporary or Contract
Industry: Health & Social Care
Contact Name: Colette Niles

Project Worker - Homelessness, Redbridge

Job Description

Our client is one of the largest providers of supported accommodation services various clients such as young people, clients with a history of homelessness, mental health or substance misuse issues. They aim to help vulnerable people find opportunities to change their lives and futures.

Position Available: Project Worker - Redbridge, 3-4 months ongoing, 37.5hrs, £11.71 per hour

Role Purpose:

  • Working within organisational and local procedural framework to provide an effective, high quality and responsive service across all services within the pathway, with clients who may present with high and complex support needs
  • Within a psychologically informed environment, to carry out structured client focused assessments which appropriately and creatively addresses the presenting needs of clients, and effectively supports them in working towards achieving their goals and aspirations.
  • To work with clients to manage expectations with relation to move on, identify and secure appropriate move on options within the target timescales, and provide 6 month follow up support to avoid repeated homelessness
  • Through mutually agreed and regularly reviewed SMART objectives identified in individual support/action plans, to support residents to develop their independent living skills to move on from the service within 2 years



  • To provide effective day to day shift cover that supports the aims of the project, including working a rota which includes earlies, late and sleep in nights.
  • To provide effective day to day shift cover which supports the aims of the project, responds flexibly to immediate presenting need and ensures the safety and well being of residents and the building.
  • To meet day to day health and safety requirements, including duty system, lone working and maintenance, checks and reporting procedures
  • To support and guide the work of volunteers assisting during the shit


  • To comprehensively assess referrals to the project to ensure that service criteria are met and to undertake comprehensive initial needs and risk assessments at the point of interview to ensure that suitable clients are accepted. To ensure those referred are interviewed and assessed in a sensitive and timely fashion.
  • To ensure that all voids are prepared and re-let in within target


  • To contribute to the project's income through the minimisation of void loss and arrears by:
  • Liaising with external maintenance departments and reporting, monitoring and following up jobs until completion.
  • Ensuring key clients' income is maximised by accessing appropriate benefits
  • Monitoring occupation charge accounts and addressing arrears with clients before they accumulate
  • Prepare void rooms for letting and process referrals by carrying out initial needs assessments and interviews
  • To complete detailed and thorough sign-ups to ensure that new residents understand the rights and responsibilities of both themselves and of under their tenure agreements and to assist with all areas of move in to ensure new residents are made to feel comfortable and are given information concerning their tenure agreement, the local area and other services.


  • To ensure the appropriate management of client related risk, through the production of comprehensive and high quality risk assessment and risk management plans and to review these in accordance with procedural review timescales and in response to changing levels of risk.
  • To minimise risk to clients and others by identifying and following up any safeguarding concerns.


  • At assessment, carry out comprehensive and person-centred initial and ongoing needs
    assessments with clients, taking into account information from partner agencies and
    support services as appropriate. To review these in accordance with procedural review
    timescales and changing levels of need and to ensure all reviews are recorded on the
    client database.
  • Working in partnership with clients and others involved in their support, to translate needs assessments into support and action plans which are outcome focussed, SMART and demonstrate progress.
  • To monitor and review plans to ensure tasks and actions are carried out in accordance with procedural review timescales and in response to changing levels of need.
  • To act as a central coordination point for external support services and to increase or taper support in line with presenting need

Experience Needed

  • The ability to deliver a client-centred support service to people presenting significant levels of need and risk, and to implement action plans through high quality risk and needs assessment
  • The ability to deliver a sensitive and client-centred service to rough sleepers who may be:

* experiencing mental health problems, alcohol and / or substance misuse in
a residential setting, and
* mistrustful and have a low level of engagement with services

  • The ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services
  • Experience of undertaking comprehensive risk assessments, and understanding of current safeguarding / No Secrets practice
  • An understanding of current Welfare Benefits, and a level of numeracy sufficient to carry out tasks such as budgeting and support with clients to maintain rent accounts
  • A working knowledge of Housing Management as applied to a residential setting, and an understanding of the rights and responsibilities associated with various forms of tenure including excluded licenses
  • Good verbal and written communication skills, to ensure effective sharing of information and recording of case notes, handover to colleagues and services to letters, acting as a support co-ordinator of multiple services
  • The ability to be self-motivating and prioritise effectively to meet performance targets without daily supervision
  • Willingness to work a 24/7 rota on a shift basis including weekends

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration to

*Please note the above outlined experience is the 'minimum' first stage criteria for this role, we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.


Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Health&Social Care only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our privacy notice.

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