Location: Durham, County Durham
Salary: Up to £10.41 per hour
Posted: 9 days ago
Contract Type: Temporary or Contract
Industry: Office Support
Contact Name: Ellie Uttley

Payroll and Employee Service Support Officer

Job Description

My Client requires a HR Support & Payroll Officer to ensure the accurate and timely processing of payroll and employee services information to ensure high volume monthly payments are made on time. Also to create and maintain employee payroll records and to provide a flexible multi-skilled approach across the Payroll and Employee Service, ensuring a high level of service delivery is maintained.

Duties and responsibilities will include:

  • Support and assist Assistant Payroll and Employee Services Officers to meet their duties and responsibilities.

  • Work as part of a cohesive team to provide an efficient and effective help desk service to customers and employees, which includes dealing with a wide range of customer queries regarding a multitude of issues relating to the HR function.

  • Input/upload, checking and reconciling of complex Payroll changes, in line with set deadlines to ensure all employees are paid accurately and on time.

  • Undertake all work associated with the preparation of temporary payroll elements - including calculating, coding and payment of timesheets, mileage claims and other salary adjustments.

  • Processing, balancing, and costing monthly payrolls.

  • Create and issue contractual documentation and answer associated enquiries on terms and conditions of appointment in line with the Local Collective Agreement, including appointments for casual workers, apprentices and redeployment appointments

  • Where appropriate assist with manually calculating salary information where over/under payments have been made to correct payments.

  • Compliance with HMRC reporting requirements via FBI (file by internet) to produce, reconcile and provide monthly salary reports to HMRC.

  • Liaise with HMRC, Tax Office, Pension Organisations responding to a range of queries in relation to salaries, tax, NI, pension contribution bands etc.

  • Local Government Pensionable Pay calculations - calculated for all DCC leavers this includes employees accessing their benefits as well as those transferring pension contributions to other Schemes.

  • Assist with the implementation of pre-planned Resourcelink system developments - i.e. pension and salary increases and Year End processes

  • Liaising with external customers (Bureau customers/Academies) in line with SLAs requiring specialist knowledge of external customer requirements including a range of different conditions of service and payroll arrangements.

  • Reconcile and create reports for payroll and third party payments for external customers.

  • Maintaining the Resourcelink system to ensure that new posts are created with the correct service profiles, attached to the correct hierarchy and that relevant pay elements are attached in line with the correct conditions of service.

  • Production of statistical returns - collating, sorted and recording data.

  • Assist where required in internal auditing processes to ensure we are operating efficiently and effectively.

  • Clear understanding of the varying terms and conditions of service and how to apply them correctly across the Council.

  • Ensure compliance with School Workforce Census returns to categorise employees in line with Government reporting requirements.

  • Application of accurate pension contributions and responding to associated enquiries from pension organisations, i.e. LGPS, NHS, Teachers Pensions and calculating any adjustments.

  • Assisting with complex restructure processes, i.e. maintenance of the Resourcelink hierarchy, post to post reporting and post creations/deleting.

  • Maintain an up to date knowledge of HR policies, procedures and principles to ensure appropriate advice is given to all employees and managers.

  • Input/upload, checking and reconciling of Payroll data in accordance with documented procedures and to agreed timescales.

  • Accurate recording and maintenance of all HR systems (including Resourcelink and SSID), including requesting new posts where required, recording salary protections, service profiles and increments due.

  • Undertake all work associated with the preparation of temporary payroll amendments, including timesheets, mileage claims and other salary adjustments.

  • Liaise closely with other service areas and outside bodies regarding the adherence of service operating procedures and payroll deadlines including IT Service providers, HMRC and the Audit Commission.

  • Assisting with the implementation of pre-planned system developments for example but not limited to applying pension and salary increases and Year End information.
  • Assist in the undertaking of special projects within the team as directed, including research and data collection.

  • Assist in the monitoring and auditing of conformance with policy, procedures and management system requirements.

  • Creating and maintaining detailed procedural notes.

  • Be actively involved in continuous improvement projects, team meetings and training as required.

  • Demonstrate a commitment to ensure compliance with the authority's Equal Opportunities Policy.

  • Ensure that confidentiality and data protection requirements are maintained and adhered to.

The successful candidate must have NVQ Level Two in Administration or equivalent and it would be desirable to have a Level three CIPP Payroll Certificate or CIPD - or be willing to study. In addition, to have experience in a payroll office environment and knowledge of payroll systems is also essential.

Please send your CV in the first instance to be considered for this role...


This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our privacy notice.

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