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Location: Lincoln, Lincolnshire
Salary: Up to £11.34 per hour
Posted: 20 days ago
Contract Type: Temporary or Contract
Industry: Office Support Office Support
Contact Name: Ellie Uttley

P/T Customer Service Advisor (Children's Services) - Lincoln

Job Description

Our client based in Lincoln is one of the leading public sector providers of customer services and they are currently seeking a Part Time Customer Service Advisor to join their team as soon as possible.

The role will be temporary working on an ongoing basis, however, could also turn permanent for the right candidate.

You will be required to work 20 hours per week on a Monday, Wednesday, Thursday and Friday 10am-3pm each week. The pay rate for this role is £11.34 per hour.

Working within the Children's Services Department, you will be offering a high quality service to customers, often supporting some of the most vulnerable people in our society.

Duties of the role will include: -

  • Being the first point of contact for anyone that calls into Customer Services to report concerns about a child
  • Taking calls from members of the public and professionals such as police officers, nurses and school teachers
  • Gathering as much information and detail from the caller as possible, using your professional curiosity to fact find
  • Writing up information gathered against a framework on the internal system and passing over to social services

The subject matter of calls can be very difficult, so you will need to be a strong and resilient character and be mentally prepared to deal with situations that are sometimes distressing. The decisions that are made for the children are based on the evidence you have gathered, so you will also need to be clear, concise and have a cool-headed communication style to provide that information.

Candidates should have good customer service skills and be competent in Microsoft applications. Office and call centre experience would be preferable. Any form of social care experience would be advantageous.

A DBS check will be required for this role.

Please apply online in the first instance or call Barker Ross Lincoln on 01522 551910 for more information.

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This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our privacy notice.

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