We are recruiting for an experienced IT Technician to join a leading food importer and distributor based in Bedfordshire. This role is offered on a temp to perm basis and it is likely that candidates will be immediately available

Benefits

£25,000 to £28,000 annual salary negotiable depending upon experience

Company pension

Free Parking

Duties include

Utilise problem analysis techniques to diagnose and rectify technical problems and queries, following First Line Support criteria and where possible, resolve as first-time fix.

Ability to progress escalations in a timely manner if ticket resolution requires re-assignment to next specialist Support group.

Line support on Helpdesk tickets passed for resolution from IT Helpdesk.

Telephone and Network setup and Patching

Printer installation, maintenance and support.

Daily, weekly and monthly server backups.

New user system/equipment handover.

Key Skills

Previous recent experience in a similar role

Ideally have experience of 1st / 2nd line IT and telephony troubleshooting or similar and problem solving.
Excellent customer facing/customer service skills both at desk and over the phone.

Experience in troubleshooting Microsoft Applications, Printer faults and Operating Systems.

Able to demonstrate initiative and a proactive approach to daily tasks.

Able to demonstrate the ability to undertake the above responsibilities.

Willing to work flexibly and with enthusiasm

If you are interested in the IT Technician role please apply today

#weareBRG

This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our Privacy Notice.