Location: Coventry
Salary: £28000 - £32000 per annum
Posted: 15 days ago
Contract Type: Permanent
Industry: Technical
Contact Name: Jenna-Jayne Blake

IT Support Analyst

Job Description

A fantastic opportunity has arisen for a IT Support Analyst at an automotive component manufacturer based in Coventry.

Specific duties and responsibilities

  • First point of contact of any software or hardware issues in the office or on shop floor; supporting Brose Coventry plants. Provide first / second level support; log all calls using internal helpdesk software; troubleshooting of software and hardware issues
  • Provide and support all office & shop floor IT activities, including setting up of computers, notebooks, printers, scanners, workplace, docking stations, information points (iPoint) and patching cables
  • Logging both internal and external customers software and hardware issues
  • Installation and configuration of hardware and software to Brose standard using internal client deployment software; including computers and notebooks and all associated network device; issuing of hardware to users and restore data from backup server
  • Administering and maintaining user accounts using windows Active Directory
  • Support mobile working users across several platforms, including iOS, Microsoft Intune, and remote access
  • Provide training to users on Brose office tools
  • IT Asset management (inventory update and disposing of obsolete hardware)
  • Supporting Microsoft Windows operating systems and MS Office applications O365
  • Basic Windows servers and Network administration (only allowed to administrate local Cisco switches and Servers with limited access)

Qualifications & experience required

  • Degree in computer science or equivalent
  • Experience of working within a technical support team
  • Relevant experience of IT support
  • Problem solving skills in hardware and software issues
  • Very good knowledge of Windows 7/10 and MS Office 2016 and O365 applications
  • 1-3 years' work experience in a related field
  • Good knowledge of Network and Telecommunications (TCP/IP, DHCP, DNS, Cisco switches); CCNA part1 qualified and basic knowledge of firewall preferable
  • Good knowledge of VMWare
  • Good knowledge of Windows 2016 R2 and Windows 2019 servers
  • Knowledge of Excel and VBA desirable
  • Good knowledge of ITIL/ITSM processes

Hours of work are 38.5 hours working between Monday - Thursday 8am - 5pm and Fridays between 8am - 3pm (to be agreed prior to starting role).

Salary for this is between £28,000 - £32,000 depending on experience; plus, on call allowance of £1,500 per year.

For immediate consideration please send your CV without delay to or call 07718 763550 or 0116 478 0998.

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