Location: Sunderland
Salary: Up to £12.69 per hour
Posted: over 1 year ago
Contract Type: Temporary or Contract
Industry: Office Support
Contact Name: Ellie Uttley

Homeless Reduction Officer

Job Description

Our Public Sector Client requires a Homeless Reduction Officer to join the Neighbourhoods Team, the role


  • To carry out homeless assessments and assess housing needs of customers.

  • To maintain and develop a good knowledge of the homeless legislation, the Homelessness Reduction Act 2017, case law and statutory guidance.

  • To identify accommodation and support services to meet identified needs of customers and create personalised housing plans (PHP's), liaising with the Housing Options Coordinator.

  • To manage a case load providing relevant support to ensure PHP's are effectively delivered.

  • To provide relevant support to multi agency meetings including child protection conferences and safeguarding meetings.

Key Responsibilities:

  • To carry out statutory homeless assessments.

  • To look at prevention options and prevent/relieve homelessness where possible.

  • To deliver general needs housing advice.

  • To provide information, advice and guidance to internal and external customers on housing/homelessness issues.

  • To create personalised housing plans (PHP's).

  • To engage and liaise with internal and external bodies around accommodation solutions and support.

  • To work with customers and accommodation /support providers to ensure PHP's deliver successful outcomes.

  • To carry out tasks and activities required to collate information and data for a range of functions including FOI, MARAC, MAPPA, MATAC, Strengthening Families and child protection/safeguarding meetings.

  • To manage caseloads within locally designed policies and systems, including work flows within the team for nominations, recalls and reviews, including detailed case recording.

  • Provide relevant and accurate information to customers, colleagues and partner organisations, delivering services to the required standard, whilst ensuring complex issues are escalated to the appropriate manager.

  • To manage, maintain and monitor their own workload in order to meet identified targets and deadlines, in accordance with current standards and procedures.

  • Ability to work independently and / or as part of a team to provide solutions to ensure work is carried out in a timely, professional and accurate manner and ensure work is delivered within timescales and tasks are appropriately prioritised.

  • Excellent literacy, numeracy and customer service skills and a general understanding of Council policies and procedures.
  • Use of MS office applications such as Word for reports and minutes and Excel for creating and maintaining spread sheets.

Other Duties :

The post holder must carry out their duties with full regard to the Council's Equal Opportunities Policy, Code of Conduct and all other Council Policies.

The post holder must comply with the Council's Health and safety rules and regulations and with Health and safety legislation.

The post holder must act in compliance with data protection principles in respecting the privacy of personal information held by the Council.

The post holder must comply with the principles of the Freedom of Information Act 2000 in relation to the management of Council records and information.

To comply with the principles and requirements of the Data Protection Act 2018 and GDPR in relation to the management of Council records and information, and respect the privacy of personal information held by the Council

Essential Requirements of the role include:

  • Ability to develop knowledge, experience of or undertake:

    • Homelessness Act 2017
    • The Code of Guidance
    • Dealing with vulnerable Customers
    • Assessing Customers housing and support needs
  • Able to share information and obtain information from others through written communication
  • Ability to meet the travel requirements of the post
  • The ability to work outside of normal working hours to meet the needs of the service

Please apply with your CV in the first instance...


This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our privacy notice.

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