Location: Shirebrook
Salary: £22000 - £24000 per annum + plus excellent benefits
Posted: about 2 months ago
Contract Type: Permanent
Industry: Office Support
Contact Name: Russ Malin

German Speaking Customer Service

Job Description

Position German Speaking Customer Service

Location Nottinghamshire, NG20 8RY

Salary £22,000 to £24,000 per annum plus pension and other company benefits

An opportunity has arisen for a German speaking Customer Service professional to join a blue-chip company on a full-time, permanent basis in Mansfield.

Job Description

Are you passionate about delivering a great customer experience whilst thriving in a fun, fast-paced environment? If you are, then why not join our client's team and be part of one of the fastest growing retail companies in the UK.

This fantastic opportunity is to join our growing Customer Service team based in a stunning Head Office location in Nottinghamshire. Your first 4 weeks will be made up of onsite face to face training & support followed by a flexible approach to working from home.

This is a diverse role where you will be the first point of contact for supporting customers from any of our brands. So, if you have a passion for Luxury Goods, Sports, Fashion, Cycling or Gaming then this is the job for you!

The Opportunity

To manage customer contacts through various channels (Telephony, Web Chat, Social Media) on behalf of our client. You will work both independently and as part of a team, liaising with other parties such as stores, couriers and the distribution warehouse to ensure that the customers' experience with Frasers Group is the best that it can be.

Key Responsibilities:

Provide excellent and personable Customer Care to customers through all available channels.

Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer's needs.

Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group.

Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Group functions to reach best resolutions and through that actively promote best practice.

Take action on customer feedback to recover potentially lost customers and/or resolve concerns.

Qualifications our client is looking for:

Excellent written, verbal and presentation skills

Fluent in German

Committed to the delivery of an exceptional level of customer service

Excellent PC literacy and a working knowledge of Microsoft packages

Ability to work well under pressure and multitask

Ability to pay close attention to detail and not scared to challenge the norm and think outside the box

Natural ability to work independently within an established team

Show respect to others in a positive manner and build strong working relationships

Strong team player and role model, capable of gaining trust from your team and peers

Enthusiastic, positive, resourceful and resilient.

Salary is £22k-£24k.

Benefits include:

Long term opportunities.

Retail discount within the Group brands.

24 hour EAP support with Retail Assist.

Onsite canteens.

Free onsite car parking.

You will work Monday to Friday core hours, with ad-hoc flexibility required at the needs of the business.

Genuine career prospects are available for the right candidate who is looking for that platform from which to develop their career!

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