Job Role: Facilities Co-ordinator for Hatfield, Hertfordshire
Start: Asap
Duration: Temp-Perm
Pay: £10/h PAYE (£20,000/year)
Monday - Friday (9.00am-5.00pm)
JOB DESCRIPTION: Facilities Co-Ordinator
RESPONSIBILITIES AND DUTIES:
Manage:
- HR related events for the Helpdesk Operatives (i.e., annual leave, sickness, absence reporting, performance reviews and one to ones, helpdesk rota)
- A remote helpdesk for an additional contract for the University of Sunderland in London.
- Monthly updates in the form of a report, documenting Helpdesk activity monthly, as well as post intake and distribution for our residents.
- Act as a point of contact for and pass on technical maintenance requests to the sites CAFM system provider, Post Tracking System, online auditing platform, and NPS platform.
- Feedback and possible complaints from residents, delegates, and staff members.
Co-ordinate and execute:
- Student in-take and arrivals to accommodation.
- Allocation and "check-in" of conferencing delegates outside of term-time.
- Quality auditing and snagging of accommodation blocks, to coincide with routine cleaning, maintenance, and refurbishment works.
- Development projects to enhance resident experience.
Liaise with:
- Technical Services and Soft Services departments to manage reactive maintenance and cleaning requests.
- Clients from the University and wider organisations - fielding and actioning queries and requests on their behalf as well as sharing information and providing updates where necessary.
- The wider campus community by meeting regularly with Student Support staff, and the on-site security team.
- Residents through mass communications regarding planned works as well as face-to-face interaction through general Helpdesk services.
