Location: Hatfield
Salary: Up to £20000 per annum
Posted: 28 days ago
Contract Type: Permanent
Industry: Property & FM
Contact Name: George

Facilities Co-ordinator

Job Description

Job Role: Facilities Co-ordinator for Hatfield, Hertfordshire

Start: Asap

Duration: Temp-Perm

Pay: £10/h PAYE (£20,000/year)

Monday - Friday (9.00am-5.00pm)

JOB DESCRIPTION: Facilities Co-Ordinator



  • HR related events for the Helpdesk Operatives (i.e., annual leave, sickness, absence reporting, performance reviews and one to ones, helpdesk rota)
  • A remote helpdesk for an additional contract for the University of Sunderland in London.
  • Monthly updates in the form of a report, documenting Helpdesk activity monthly, as well as post intake and distribution for our residents.
  • Act as a point of contact for and pass on technical maintenance requests to the sites CAFM system provider, Post Tracking System, online auditing platform, and NPS platform.
  • Feedback and possible complaints from residents, delegates, and staff members.

Co-ordinate and execute:

  • Student in-take and arrivals to accommodation.
  • Allocation and "check-in" of conferencing delegates outside of term-time.
  • Quality auditing and snagging of accommodation blocks, to coincide with routine cleaning, maintenance, and refurbishment works.
  • Development projects to enhance resident experience.

Liaise with:

  • Technical Services and Soft Services departments to manage reactive maintenance and cleaning requests.
  • Clients from the University and wider organisations - fielding and actioning queries and requests on their behalf as well as sharing information and providing updates where necessary.
  • The wider campus community by meeting regularly with Student Support staff, and the on-site security team.
  • Residents through mass communications regarding planned works as well as face-to-face interaction through general Helpdesk services.

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