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Location: Worcestershire, England
Salary: £52201 - £57084 per annum + plus excellent benefits
Posted: 2 months ago
Contract Type: Permanent
Industry: Office Support
Contact Name: Russ Malin

Russ Malin

Recruitment Consultant - Office Support

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Digital Service Architect

Job Description

We are recruiting for an experienced Digital Service Architect to join a leading public sector client based in the West Midlands. This role is offered on permanent basis until. The main purpose of the role is to be responsible for the efficient and effective design of digital service delivery to ensure services meet the needs of customers.

Benefits

£52,201 starting salary rising to a maximum of £57,084 depending upon experience

Generous Holiday Allowance

Local Government Pension Scheme

Employee Assistance Programme

Subsidised Staff Restaurant

Free Parking

Duties include

To be responsible for the development and documentation of the Digital Services Service Strategy and associated roadmaps.

To undertake the role of service design authority for all ICT change. Creation of Service Architectures that maximise the efficiency of all support scenarios whilst minimising the costs for Service Delivery.

To ensure that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects.

To take responsibility for understanding strategic business requirements, collecting data, delivering analysis and recommending service options. Collaborates with and facilitates stakeholder groups to ensure the contribution of all relevant stakeholders is maximised.

To deliver an environment of continuous improvement and innovation in respect of the ICT service architecture and ensure that emerging technology and new initiatives are fully evaluated, and relevant proposals are proactively driven through the DS Management Team and the enterprise design practice.

To design all functional and technical aspects of a service for business change, developing a service design to meet those requirements including defined cost, security and service level requirements, leveraging standard service building blocks as much as possible. Identifying risks and providing mitigations options for these to the delivery team.

To support the transition of new services into the production service environment, providing a focal point for service design.

To be commercially astute on service design and support arrangements, perpetually focussed on the 'service vs cost' balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Experience/Skills:

To be educated to HND or equivalent in a related ICT discipline, or have relevant knowledge gained from direct experience in similar roles within complex ICT environments.

ITIL Certification (Service Management), or equivalent framework experience.

Strong knowledge of Service Architect Design and ensuring that services are designed to meet the business need with appropriate support model and service levels.

Substantial knowledge of ICT enterprise architecture principles gained through experience of service delivery and performance monitoring in similar size organisations.

Experienced in applying architectural tools and methods using industry best practice.

Demonstrate significant experience of architecting service solutions in ICT in a similar large complex multi-faceted organisation.

Demonstrate experience of translating user requirements into ICT service designs.

Relevant experience demonstrating an aptitude for analysing systems, processes and operational procedures.

Experience of 3rd Party support contracts specifications and negotiations.

Strong problem solving skills with ability to gather and assimilate information.

Clear ability to think strategically whilst having a strong focus on ICT technologies and operational service delivery.

Able to take ownership of the service design from inception, delivery and performance monitoring to the end customer.

Demonstrate a high level of communication, negotiation and influencing skills including the ability to contribute value during meetings and help to drive service excellence with associated stakeholder management.

Ability to think ahead and anticipate/mitigate risks and find suitable solutions to issues.

Demonstrate ability to manage key stakeholders and suppliers with the flexibility to adjust approach and style accordingly.

Excellent people skills built on a combination of great listening, empathy, insight and intellect.

Ability to lead change within organisations.

Ability to be influential on key issues at Local, Regional and National Levels.

Demonstrate commercial acumen relating to 3rd party support negotiations.

Key Skills

To be educated to HND or equivalent in a related ICT discipline, or have relevant knowledge gained from direct experience in similar roles within complex ICT environments.

ITIL Certification (Service Management), or equivalent framework experience.

Strong knowledge of Service Architect Design and ensuring that services are designed to meet the business need with appropriate support model and service levels.

Substantial knowledge of ICT enterprise architecture principles gained through experience of service delivery and performance monitoring in similar size organisations.

Experienced in applying architectural tools and methods using industry best practice.

Demonstrate significant experience of architecting service solutions in ICT in a similar large complex multi-faceted organisation.

Demonstrate experience of translating user requirements into ICT service designs.

Relevant experience demonstrating an aptitude for analysing systems, processes and operational procedures.

Experience of 3rd Party support contracts specifications and negotiations.

Strong problem solving skills with ability to gather and assimilate information.

Clear ability to think strategically whilst having a strong focus on ICT technologies and operational service delivery.

Able to take ownership of the service design from inception, delivery and performance monitoring to the end customer.

Demonstrate a high level of communication, negotiation and influencing skills including the ability to contribute value during meetings and help to drive service excellence with associated stakeholder management.

Ability to think ahead and anticipate/mitigate risks and find suitable solutions to issues.

Demonstrate ability to manage key stakeholders and suppliers with the flexibility to adjust approach and style accordingly.

Excellent people skills built on a combination of great listening, empathy, insight and intellect.

Ability to lead change within organisations.

Ability to be influential on key issues at Local, Regional and National Levels.

Demonstrate commercial acumen relating to 3rd party support negotiations.

If you are interested in the Service Architect role please apply today!

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This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

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