Location: Lewisham, London
Salary: Up to £33720 per annum
Posted: about 1 month ago
Contract Type: Temporary or Contract
Industry: Health & Social Care
Contact Name: Colette Niles

Deputy Manager - Domestic Violence (Lewisham)

Job Description

Our client is a large charity that support women and girls with a history of violence, abuse or domestic violence.

Position Available: Deputy Manager - Domestic Violence (Lewisham), temporary assignment until January 2022, full time 37.5 hours, £33,720kpa

Role Purpose:

The deputy manager will contribute to the management of services, in line with policies and procedures and quality management system.

The post holder will provide line management and support to staff. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of housing management.

Working closely with the services manager to ensure that contractual and other funding requirements are met fully and that high quality standards are maintained, the role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

The job involves working closely with staff that supports abused women and their children in crisis using our services. As a member of the management team, the post holder will be required to participate in an out-of-hours management service.


Managing service delivery and performance

  1. To assist the services manager with the delivery and development of high quality support to women and children escaping domestic violence and other forms of violence and abuse in accordance with operational policies and procedures.
  2. To ensure the continuity, high quality and improvement of services in accordance with quality management system and any other relevant quality standards
  3. To ensure Casework Management and Quality policies are implemented, ensuring that a high quality service is being provided and that case records are clear, professional and up to date.
  4. To ensure that all services are sensitive and responsive to the needs of the women and children using them, that user feedback is gathered systematically, recorded and acted upon and that the policies, procedures and philosophy are understood fully and implemented by staff.
  5. To provide personal welfare support and ensure that women are provided with a safe, supportive and welcoming environment.
  6. To actively contribute to policy development and review
  7. To assist the services manager in overseeing the safeguarding of children and vulnerable adults and support staff to ensure the safeguarding policy is followed.
  8. To assist the services manager in managing a range of services, ensuring staff deliver the required outcomes within budget.
  9. To assist with the efficient management of rent collections and voids, ensuring that all financial processes are undertaken in accordance with financial regulations
  10. To ensure that the services provide a safe and secure environment for women and children escaping in compliance with housing law and the requirements of funders and registered social landlords.
  11. To recognise, respect and address the needs of service-users who face particular barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people, women with complex needs and other hard to reach groups.
  12. To be an ambassador for working in partnership with other agencies to tackle domestic violence and other forms of violence and abuse and attending meetings with housing associations, funders, local authorities, domestic violence fora and any other bodies.
  13. To comply with housing management procedure and assist the services manager by ensuring that the accommodation provided achieves a high standard and that housing maintenance tasks are carried out regularly.

Managing security

  1. To monitor and manage the security and well-being of survivors of domestic violence and other forms of violence and abuse within the refuge.
  2. To assist the services manager in managing the operation of the refuge, including taking responsibility for refuge security including ensuring that the safe keys, master key system, office keys and transport keys are kept secure at all times, and ordering duplicate keys nd lock changes where required.
  3. To maintain the confidentiality of women living in the refuges and ensure that all confidentiality agreements are signed by staff and volunteers, and that sensitive information is maintained safely and securely.
  4. To ensure that security of sensitive information is maintained and complies with the requirements of the Data Protection Act 2018.

Managing Health and Safety

  1. To be responsible for health and safety on site, ensuring that regular health and safety and risk assessment procedures are carried out clear and accurate records maintained, and to alert the services manager promptly of any risks arising.

Managing people

  1. To manage and develop staff and peer mentors in accordance with performance management scheme, ensuring their involvement in the continuous improvement of services.
  2. To assist the services manager with supporting staff through monthly supervision meetings, ensuring that probationary reviews are carried out.
  3. To assist the services manager ensuring all staff complete specialist training program.
  4. To assist the services manager with selecting, recruiting and retaining staff in line with policies and procedures.
  5. To take responsibility for internal documentation relating to staff such as holidays, sick leave and time off in lieu.
  6. To assist the services manager in engaging the whole team in regular service review to promote best practice and continuous improvement of service. To implement the sharing of knowledge and good practice towards improving service delivery.

Experience required:

  • Practical experience of working in a women's refuge/residential/health and/or community setting
  • Experience of sensitively assessing and responding to the needs and risks of women and children experiencing domestic violence and other forms of violence and abuse
  • Experience of providing direct emotional and practical support to people seeking support/advice
  • Experience of undertaking effective casework in a methodical and well organised way
  • Proven experience of safeguarding children and vulnerable adults.
  • Experience of supervising a team
  • Experience of preparing effective reports for case conferences or similar proceedings in which women and children may be involved
  • Experience of providing advocacy
  • Knowledge of the dynamics and impact of domestic violence and other forms of violence and abuse and how best to support survivors
  • Evidence of the ability to be an ambassador and to communicate and work in accordance with philosophical principles
  • Demonstrable strong written and verbal communication skills; to be able to write reports, deliver presentations, supervise others in their writing skills, and to communicate with stakeholders in a clear and effective way
  • Up to date knowledge of legislation relating to domestic violence and other forms of violence and abuse
  • Evidence of the ability to manage casework effectively with evidence of a methodical and well organised approach
  • Evidence of the ability to ensure that services deliver outcomes successfully for funders, and that services achieve the standard required including Level A of the Quality Assessment Framework
  • Evidence of the ability to develop, sustain and evaluate joint work between agencies, including establishing good working relationships negotiating effectively
  • Evidence of the ability to build and develop supportive relationships with abused women and their children maintaining professional boundaries
  • Demonstrable knowledge and understanding of the needs of women who face additional barriers including BAMER and disabled women experiencing domestic violence and other forms of violence and abuse and how discrimination affects them

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration to or call directly on 07824016243


Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Health&Social Care only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our privacy notice.

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