Our candidate in Durham is looking for 6 Customer Service Officers to join their friendly team!
Be expected to work outside normal hours on an organised basis to ensure the availability of the service between 8.30am and 5.00pm Monday to Friday, and also from time to time as the demands of the post and emergencies dictate.
Th role will include duties such as:
- To deal with specialist services for example council tax billing on a first point of contact basis, providing advice and guidance
- To deal effectively with customers service requests, answering queries, giving advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
- Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion.
If you feel you fit the positions needs then please apply with your CV in the first instance or sent your CV over to firstname.lastname@example.org