Location: Ashby-de-la-Zouch
Salary: £24500 - £26500 per annum + plus good company benefits
Posted: about 1 month ago
Contract Type: Permanent
Industry: Logistics
Contact Name: Adam Deeprose

Adam Deeprose

Business Manager

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Customer Service Coordinator

Job Description

An exciting opportunity has arisen for an experienced Customer Service Coordinator join a well-established and successful FMCG & Automotive 3PL logistics organisation at their site based in North West Leicestershire. This is an exciting time to join the company as they continue to grow their business and expand their ever growing team.

The successful Customer Service Coordinator will assist and support the Account Manager in the efficient day to day running of the customer services team, to act as an escalation contact for their reputable Client within the customer service team and to ensure all deadlines and service targets are met or succeeded.

You will play a key role in aligning the daily activities of the operational team with our clients' needs and agreed SLA's, to the mutual benefit of both the company and their client. You will be able to operate flexibly in a role which requires clear and concise communication with multiple stakeholders.

Duties include:

  • Liaise daily with multiple Client stakeholders and warehouse operational supervisors to agree and distribute a headline work plan for each shift, designed to ensure Client priorities are achieved.
  • To oversee the day-to-day workload of the customer service team and delegate tasks within the team where required.
  • Lead the customer service team with query resolution and any escalations to ensure that efficient service is provided.
  • Ensure all relevant SOPs and SLAs are adhered to.
  • To monitor, complete and validate all reporting functions for accuracy and efficiency.
  • Provide excellent customer service to all internal and external clients, including partners' platforms.
  • Liaise with the transport department to support the smooth running of the operation.
  • To support the Account Manager in conceiving and implementing continuous improvements to benefit both the internal operation and the external client.
  • Produce daily & weekly KPI/reporting activity.

Knowledge and Skills our client requires:

  • Excellent inter-personal skills, both internally and externally.
  • Confident and polished communicator.
  • Passionate and enthusiastic about delivering customer service excellence.
  • Ability to co-ordinate a variety of tasks simultaneously.
  • Be able to use own initiative and make decisions where required.
  • To prioritise and work well under pressure in a demanding and fast-moving environment.
  • PC literacy with understanding of Outlook, Excel, Word and PowerPoint.
  • Able to work with limited supervision.
  • The ability to use/learn software packages that are applicable to the job.
  • Strong team player and aware of individual impact and contribution to the business.

Experience working within a 3PL environment in a customer facing role and experience with Blue Yonder WMS would hold a significant advantage for this position.

Working hours are Monday to Friday 8am to 4pm, with some degree of flexibility.

The salary for this opportunity is £24.5k to £26.5k plus company benefits.

If you can demonstrate energy, enthusiasm for first-class customer service, a desire to go the extra mile and enjoy the varied nature of the logistics industry then send your CV for immediate consideration.

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