Location: Leicester, Leicestershire
Salary: Up to £35000 per annum
Posted: 4 months ago
Contract Type: Permanent
Industry: Office Support
Contact Name: Jason Smith

Jason Smith

Recruitment Consultant

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Customer Service And Account Manager

Job Description

An excellent opportunity has arisen for a Customer Service and Account Manager to join a leading packing and logistics provider to be based at their site in Leicester.

The successful candidate takes direct responsibility for customer satisfaction in the services provided by the business. In the role you will professionally manage all commercial aspects of the client relationships, including day to day contact, pricing, negotiations, and contract renewals.

You will fully own all aspects of running and presenting at internal and client meetings, taking full responsibility for performance tracking, data creation, development of the client road map and growing of the account. You will also be responsible for daily monitoring of the flow of orders through the various systems, taking accountably for addressing and finding resolutions to issues, problem solving in a fast-paced environment.

It is critical in this position that you identify areas of improvement, waste, or sub optimal commercial performance and present/drive these improvements internally and with the customer. You will drive performance with the operations team to ensure customer performance levels are met, being the face of the customer at daily meetings.

The Customer Service and Account Manager will have a strong focus on profitability goals from key customers are achieved whilst ensuring all aspects of month end processes are carried out accurately and on time e.g., invoice checking prior to issue, activity reporting etc.

You will spot opportunities within the client to expand the range of services offered, working with other team members to formulate and present proposals to clients to achieve growth and new business.

Within the role you will be responsible to run a formal account plan for the top 5 clients, presenting performance and development of these accounts at board level, and will take direct responsibility for forecasts - either obtaining from clients or creating forecasts for client sign off. Securing an agreed and peer reviewed set of volume parameters for the operation to work to, with clear tolerances agreed with customers.

Excellent communication skills are required for this position as you will liaise with internal stakeholders (such as labour planning, agency supplier management and freight management) have a clear picture of forecasted client activity levels.

What we are looking for

  • Proven leadership experience in a Customer Service Manager or Key Account Manager role.
  • Excellent communication skills.
  • PC literate - strong skills within MS Word, Excel and PowerPoint.
  • Customer centric.
  • Solutions focused.
  • Keen eye for detail.
  • Remains calm under pressure.

Salary for this opportunity is £35k plus good company benefits.

If you are interested in this vacancy, please apply without delay!


This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our privacy notice.

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