Location: Lutterworth, Leicestershire
Salary: Up to £21000 per annum
Posted: about 2 months ago
Contract Type: Permanent
Industry: Industrial
Contact Name: Leicester Industrial

Customer Service Advisor

Job Description

What we are looking for

We're looking for candidates with personal drive, self-motivation and the ability to work in a fast-paced environment.

This role would ideally suit a person for a interest or passion in Operations & Customer Service. If you can combine these skills with an understanding of (or willingness to learn about) the Logistics industry and a desire to deliver excellent services for clients, we'd like to hear from you.

Salary: £21,000 pro rata

Hours: 09:30am - 18.00pm Monday to Friday - Required to work occasional weekend on rota basis.

In return as part of a growing business benefits you will receive:

Workplace Pension, a competitive salary, training, development, flexibility and career progression. Long Service Awards, Uniforms holidays, free on - site parking, uniform, Gym membership including a variety of discounts though our own benefit site (Reward Gateway) where you can save money on restaurants, family days out, retail high street, and electrical items, holidays and many more.

You will be joining our busy administration team, responsible for processing customer orders onto our in-house system and providing customer service support via telephone and email. Reporting to the administration manager.

Duties to include but not limited to:

  • Processing customer orders on our in-house WMS system
  • Accurate order input
  • Scheduling goods in deliveries for two busy sites
  • Efficient processing of customer issues by liaising with other team members and departments
  • Balancing stock and investigating stock discrepancies
  • Produce and analyse detailed data reports
  • dealing with customer insurance claims
  • Providing assistance to management and warehouse teams

What you will be good at:

  • Microsoft Office, particularly Excel and data handling functions
  • The ability to identify root cause issues, taking ownership and demonstrating consistent resilience when providing customer service support
  • Desire to learn and develop new skills
  • Working on own initiative and as part of a team
  • Excellent attention to detail and time management
  • Good telephone manner and written communication skills

What we need

Previous experience isn't important. We like friendly, enthusiastic people who can show us these qualities:

  • A positive attitude
  • Reliability & honesty
  • A desire to learn
  • A hard working & professional attitude

Salary: £21,000 per year


  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Gym membership
  • On-site parking
  • Store discounts
  • Wellness programmes

How to Apply for the role - please send us your CV or call on 0116 204 2600.

REFER A COLLEAGUE - If you feel that this vacancy is not suitable for you or that you are happy with your current position, we would like to offer you the opportunity to recommend someone to us. If you have recommended that your friend or colleague telephones our office please advise them to state your name so that we can log your recommendation

From the background of : Warehouse, Warehouse Operatives, Industrial, Food production, Manufacturer, Factory, Driving, Line Manager, Picking, Packing, Fort lift, Order Picker, Order Packing, Production Operative, Assembly Operatives, Supervisory, Cleaner, Machine Operatives, FLT Drivers. Do you live in: Leicester, Whetstone, Enderby, Lutterworth, Coalville, Braunstone, Wigston, and Leicestershire.


This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our privacy notice.

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