Location: Hinckley, Leicestershire
Salary: £24000 - £27000 per annum + plus benefits
Posted: 9 months ago
Contract Type: Permanent
Industry: Office Support
Contact Name: Russ Malin

Customer Service Advisor

Job Description

This is an exciting opportunity to join one of the region's leading engineering solution providers. Established in the USA in the 1970's they are experiencing steady growth throughout the UK, and overseas, and this is a key appointment to an established and successful technical team.

This role will suit a candidate that has worked in a technical / engineering environment previously.


£24,000 to £27,000 per annum

26 days holiday plus statutory days

Pension scheme

Opportunities for career progression

Duties include

Manage our customer's queries and requests via various channels including inbound, phone support and email

First point of contact for our clients and partners (by phone, and in writing) for Sales and Service

Active phone sales of spare parts and consumables

Establish and maintain a close relationship with customers, partners and suppliers

Order management: order processing and preparation of offers for our spare parts and consumables in close cooperation with our European team and departments. Also providing back up to other EMEA regions as required

Implementation and support of campaigns and promotions by phone and email

Master data maintenance (Microsoft Dynamics AX)

Processing spare part returns including generating the necessary bookings and refunds

Our ideal candidate

Previous experience within a technical / engineering environment

Knowledge of CNC machining, machine tools, cutting tools or similar is desirable but not essential

IT literate

Excellent interpersonal and communication skills

Self-starting and driven

Technical aptitude with the ability to understand, after training, a complex product range

If you are interested in this role please apply today!


This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our privacy notice.

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