We are recruiting for experienced Customer Service Advisor to join a leading provider of buildings support to a range of public and private sector clients based in Enfield. The primary purpose of the role is to act as the initial contact, accepting orders for works and enter the order onto our works management system. To control the daily work of a team of engineers over a specified geographic area & to ensure client requirements are met according to company standards, principles and to drive continuous improvement in those areas.
To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing.
To review jobs received during the working day and allocate accordingly to Engineers.
To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times and updating clients where necessary.
To check engineer's paperwork/PDAs to ensure written details match those reported and to ensure that the engineer's documentation is correct and accurate and scan any reports to the job, update client including any quotes if required.
To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken.
To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs.
Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.
To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required.
As and when required, compile contract data and associated client correspondence reports.
To provide administration support to electrical contracts managers as and when requested.
To use the client's database in order to raise jobs on our works management system, update information and request target extensions.
To compile completed jobs and update spreadsheets ready for financial evaluation.
Previous experience from within a Call Centre, or similar environment
Have experience of working in a customer service environment
Due to location of offices, have a full UK Driving licence/car
Have a confident telephone manner
Be able to cope with a high volume of calls at times
Have strong communication skills
Be a good team player
Have a positive and flexible approach to work
Can plan and prioritise their workload in order to meet targets and deadlines
Have good problem-solving skills
Excellent IT skills
Good knowledge of Microsoft Excel
£20,000 to £22,000 per annum depending upon experience
21 days holiday increasing by 1 day every 2 years' service up to a maximum of 25 days, plus statutory
Employee Assistance Programme
Employee Referral Scheme
If you are interested in the Customer Service vacancy, please apply today!
This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.
Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.
This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.
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